Refine problem and purpose statement, management homework help

Need purpose, problem and research questions. Objective of study to determine whether customerservice will be no more. Replaced bytechnology. The rate of adoption byseniors over 60. Limited technologyexperience; how businesses are communicating the ease of use to self-servicetechnology (SST). To demonstrate thetheory of fear and trust in using (SST).Age difference, gender, and education; the theoretical contributions.How businesses will get a portion of society involvedin the world of technology. CurrentProblem StatementAutomation has changed the way customers do business,but are customers satisfied with the automated systems, and are those that lackthe skills to use these systems considered?More businesses are conducting business by using automated systems.Businesses are no longer concern with recurring customers or customerretention. Customers satisfaction is nolonger a priority, in fact, it is not considered. Recurring customers return because of a need;utility companies, banking industries, healthcare facilities, etc. These businesses and facilities are part ofevery customer need. Currentpurpose Statement The purpose ofthe study is to explore whether customers are affected by automation and iscustomer service gone. To explore whether businesses are more concern with thebottom line and productivity than recurring customers. Customers are left with no alternative and areforced into automation. To study thedirection automation is going; and whether receptionist, desk clerks, and otherhelp desk employees will be a something of the past. Will automation provide a set of questionsand answers that could provide real life solutions to customersquestions?