Hotel Front Desk , management homework help

In a hotel, the front desk isconsidered the heart of hotel operations. Generally, all hotel guests have someform of contact with the front desk whether they are booking a room, checking in/ out, calling on the phone, registering complaints, and / or requestinginformation. An effective and efficiently operated front desk is very importantto the financial success of a hotel.For this assignment, you are goingto conduct a research study on front desk operations and its impact on thefinancial success of the hotelWrite a five to six (5-6) pagepaper in which you:Provide a brief history of howfront desk operations have evolved over the last 25 years, including how taskshave changed, evolved, and / or disappeared.Provide a step-by-step approachfor front desk agents in taking a hotel room reservation for a guest. For eachstep, describe the actions required, necessary information collected, and thepurpose of collecting this information. Finally, document a hypothetical scriptfor a front desk agent to follow when taking a hotel room reservation for aguest (either over the phone or in person).Discuss the importance of frontdesk agents providing excellent guest service for all hotel guests, and how poorguest service can impact hotel operations and hotel profits.Determine what roles play in thesafety of their guests and the procedures the front desk should follow in orderto protect the hotel guests.Determine the financial impact offront desk agents NOT effectively managing the billing and guest folio processin a hotel. Provide two (2) detailed examples of mismanagement of billing andguest folio process, and its impact on hotel finances.Use at least three (3) qualityreferences