Wachovias CAS, or Content Access Services, writing homework help

Discussion post needed, needs to be a dialogue:WachoviasCAS, or Content Access Services, was designed, after a merger, toprovide, customer service, brokerage and workflow applications with asingle point of access (Lee, 2010). One concept I appreciated was theconsideration for business impact. The company focused on ease of usefor employees, to allow more efficiency and flexibility. They realizedthat, the easier it was to access and leverage this contententerprise-wide, the better Wachovia would be able to live up to itscommitment as a customer-focused organization (Harris et al, 2005).Storage issues and merger issues were well thought out, and consideredall dilemmas and options. They considered what needed to be fixed, andhow he business would benefit from the solutions.When an issuepresented itself to which there was no readily available solution,Wachovia created an application, such as the case with SmartSolution.This application was specifically designed for retail brokers andfront-office staff, so that they could have easy access to clientinformation. Wachovia also encorporated off-the-shelf technology, eventhough it didnt solve all the issues. However, this technology wasmodified and added to, so that it would eventually work for the company.I was impressed with the enterprise integration used by Workflow andImaging Technologies (WIT). WIT agreed to operate and maintain theircontent-integration technology, while Wachovia handled construction andgeneral use. Harris, K., Wilcox, R., & Condrey, J. (2005).Wachovia improves business effectiveness with enterprise contentintegration solution. What Works, 20. P 10-11.Lee, C. (2010, Jul 23). Why the Financial Services Industry Must Get Serious about IT Architecture. Developer Fusion. Retrieved November 11, 2016 fromhttp://www.developerfusion.com/article/84903/why-the-financial-services-industry-must-get-serious-about-it-architecture/