describe a time when you had a negative service experience, marketing homework help

Describe a time when you had a negative service experience. Whatcould the company have done differently to keep you in the zone oftolerance? What research that you have found supports the notion thatgood customer service contributes to the organization’s bottom line?Remember to include your sources.Your responses in the discussion board must be well written according to CSU-Global Guide to Writing and APA Requirements. The CSU-Global Library is a great place to find resources.