Department of Motor Vehicle process, Statistic Problem help

1.You need to get a drivers license.There is a clerk A, a clerk B, a clerk C, a clerk D, and a clerk E. Assumingthat the work each clerk does is value adding, answer these two questions.    1)Calculate the amount of time in theprocess that is value adding and the amount that is wait time.    2)What is the bottleneck? Department of Motor Vehicle process:a. Checkin, clerk A puts your name into the computer. Clerk A takes 1 minute to checkyou in and give you a number.b. Yougo sit in a waiting room for 30 minutes.c. Whenyour number is called, you go to clerk Bs window, show your old license andproof of residence, and pay for the license. Clerk B takes 10 minutes toprocess your information and credit card and give you a new number.d. Yougo sit in a waiting room for 90 minutes.e. Whenyour number is called, you go to a room to get a photo made, Clerk C takes 5minutes to take your photo, load it into the computer system and give you a newnumber.f. Yougo sit in a waiting room for 15 minutes. While you are waiting, clerk D printsand laminates your license, this takes her 15 minutes per license. She hands itto clerk E who calls you immediately.g. Whenyour number is called, you go to a window and get your license from clerk E. Ittakes 1 minute for you to sign the forms and get a receipt.Your area giftwraps toys. You have 6employees. StationTimeTask# workers11 minPuts toy into a box123 minWrap box in gift paper332 minAdd a ribbon to each box, stack boxeson a cart, 60 boxes/cart1445 minTakes carts to warehouse, unloads,returns1Whereis the bottleneck?1)There is no bottleneck2)Bottleneck is station 13)Bottleneck is station 24)Bottleneck is station 35)Bottleneck is station 4