Evaluate different operations management principles and techniques that can make businesses more profitable today.

11aEvaluate different operations management principles and techniques that can make businesses more profitable today.Select one service company of your choice and discuss at least three operations management challenges the company is facing.Suggest ways to confront the challenges and provide suggestions that can untimely improve sustainability in its value chain.11bDescribea customer experience you have personally encountered where the goodsor service or both were unsatisfactory (such as defective products,mistakes, poor service, and so on).Suggestways for the organization to improve its goods / service. Determine theelement(s) of operations management that must be reevaluated.AT LEAST 250 WORDS PER QUESTION. PLACE QUESTION IN BOLD, THEN ANSWER UNDER IT. CITE AND REFERENCE IF NEEDED.